PEPTIDE PLUS

Last Updated: 27/06/2026

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This shipping & returnspolicy (hereinafter referred to as this “Policy”) forms part of, andmust be read together with, our Terms and Conditions (hereinafter referred to as the “Terms”).Capitalised terms used but not defined in this Policy have the meaning given inthe Terms. If there is any inconsistency between this Policy and the Terms, the Terms prevail.

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1. Order processing

1.1 Onceaccepted, Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on thenext business day.

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2. Delivery times

2.1   Orders are delivered worldwide within 2–3 business days ofdispatch.

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2.2   All Orders are dispatched with a tracking number, sent byemail on shipment.

3. Cold-chainhandling

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3.1   Temperature-sensitive Products are shipped using cold-chainpackaging to maintain Product integrity in transit. Any additional cold-chaincharge will be shown at checkout before you place your Order (clause 13.1 ofthe Terms).

4. Transit insuranceand lost parcels

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4.1   Every Order is covered by transit insurance at no extracost until the Product is delivered to you or your nominated recipient.

4.2   If your Order has not arrived within 15 business days ofdispatch, contact us at support@peptideplus.io to initiate a reshipment orrefund review.

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4.3   Where tracking confirms the Product was delivered to theaddress or nominated recipient you provided, risk has passed to you and we arenot responsible for any subsequent loss.

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5. Returns

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5.1 Due to the biochemical andtemperature-sensitive nature of our Products, all sales are final. We do notaccept returns.

5.2 Exceptions are made only where a Productarrives:

• Physically damaged
• Defective
• Incorrect due to a fulfilment error on our part

5.3 To raise a claim,contact support@peptideplus.io within 48 hours of delivery with your Ordernumber and clear photographic evidence. We will assess and respond within 3business days.

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5.4 We do not issue refunds or replacementsfor:

• Customs seizures or import refusals
• Incorrect or incomplete delivery details provided by the purchaser
• Shipments confirmed as delivered by the carrier

6. Changes to thisPolicy

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6.1 Wemay update this Policy from time to time. The version in force when your Orderis accepted applies to that Order.

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7. Contact

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7.1 Forany shipping or returns query, contact us at support@peptideplus.io.

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